Web traffic reports not updating in Plesk for Windows

If web traffic reports (AWStats or Webalizer) are no longer updating for a domain, it probably means the domain is locked for updates.  This can happen in a case where a previous update terminated abnormally.

 

Before proceeding, make sure no instances of statistics.exe are currently running in the server's process table.

 

Through regedit, browse to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\PLESK\PSA Config\Config\Statistics\DomainIds


*Note: the value for DomainIds can be retrieved from the MySQL table psa.domains

 

Reset the value of OfflineLockStatus to 0 (zero) and re-run statistics for this domain via command-line.

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