Customer Service Excellence
"Good customer service means meeting expectations. Excellent customer service means exceeding them."
Mobile Cloud computing has emerged as one of the most important ways for businesses and individuals to compute on the go. Billions of people own mobile devices. Those same billions use their mobile devices to surf the web, conduct business on a daily basis through their online applications and all of this is done on the go, in the of . . .
Before the Cloud, if you needed extra server space, more ram, more processing power, etc., you had very little choice in paying labor and higher pricing for server upgrades. Most importantly, depending upon your upgrade, your online presence may have had to go offline during the upgrade process. No more! Gone are the days when . . .
Virtualization: The creation of a virtual resource (server, desktop, operating system, file, storage or network). This creation is virtual (not physically existing but created by software to appear to look physical), not actual. According to javatpoint.com, the concept behind virtualization is “[The] creation of a virtual machine o . . .
Multi-tenancy in the Cloud is where customers share computing resources, whether said resources are private or public. Private vs Public Cloud Private Cloud can be either different individuals or groups within a single company. A public Cloud, for example, would be your trusted hosting provider that shares its server . . .
One of the many technical terms every developer, end user and business comes across is load balancing. What exactly is load balancing and why is it important for your online presence? Load balancing is the process of distributing network traffic across multiple servers. Load balancing is important because it ensures that mu . . .
A few years ago, there was a lot of skepticism regarding open-source software. There was a lot to complain about; the lack of similar programs not being identical in terms of function or interface, performance differences, the lack of plugins or even the lack of similarity in plugins, or the lack of API integration and support with third p . . .