Customer Service Excellence
"Good customer service means meeting expectations. Excellent customer service means exceeding them."
Did you know that, according to The Balance Small Business, nearly half of small businesses in the US (46%) don't have a website for their company? In Canada, this is a close percentage, coming to 41% of small businesses in that country having a we . . .
Brand building is at the heart of any successful business. But what if your brand is dead on arrival? It's one thing to focus on building your brand and another to determine your effectiveness. Simply put, you need to know how to measure your brand . . .
Cybersecurity threats are becoming incredibly common around the world. Recently, President Joe Biden signed an order that'll improve federal cybersecurity due to recent breaches. This was due to the recent Colonial Pipeline Hack which lead to the . . .
Globally, cloud computing technology was recently on track to surpass the $330 billion mark. This form of technology is used in virtually every industry now, and it frees up hard drive space and overhead costs for a lot of companies. Many companies ar . . .
Did you know that, according to Search Engine Journal, 53% of trackable website traffic comes from organic search? Additionally, in 2020, US agencies and brands spent over $70 billion on SEO services to improve their SEO strategy. These statistics show just . . .